Live Performances
- Tickets are non-exchangeable, and non-refundable after purchase, except in the case of cancelled performances/events.
- Refunds for cancelled performances/events must be obtained from the point of purchase.
- Ticket promotions or special offers are subject to availability, and may be withdrawn at any time. Retrospective discounts cannot be applied to existing bookings.
- EJBF cannot accept responsibility for line-up changes
- Please check your ticket/s on receipt carefully and contact us immediately if there is a mistake.
- Please check your tickets for doors opening times before the concert starts. Please arrive promptly. Latecomers may be asked to wait until a suitable break in the performance before they can enter the auditorium.
- Tickets will be sent by email. Please print out or show staff on your phone on the day.
Online Concerts
Tickets are non-exchangeable, and non-refundable after purchase, except in the case of cancelled performances/events.
Management reserves the right to alter or change the event programme or content at any time but commits to a minimum of streamed concerts.
Refunds will not be issued for events that the customer is unable to access online due to technical issues determined to be outwith the event managers control, including but not limited to; customer internet service provider downtime, speeds or bandwidth, localised browser and/or firewall restrictions, and user issues not replicable by the event technical team.
